1. Pre-sales consultation

Telephone service -- the process in which customer service personnel and sales representatives provide consultation and solution to customers by telephone.

Sales service -- comprehensive tracking contact process (including routine visit, understanding of customer needs, providing detailed product information, providing product samples, providing preliminary product quotation, providing preliminary solution Suggestions, etc.) carried out by the sales staff of the foreign office.

Technical service -- the process in which the project engineer provides the solution according to the customer's requirement (including the feasibility study of the customer's requirement, the formulation of the customer's requirement solution, the adjustment and modification of the solution according to the customer's latest requirement, and the confirmation of the final technical solution).

Reception service -- the process of guiding customers to visit the company and deepening their impression on the products and the company by the reception interpreter of the company.

2. Support in sales

Technical services -- on-site installation services provided by technical installation personnel (project manager, project supervisor, project engineer and installation technician).

Sales service -- the process of further communication between foreign office sales staff and customers after the contract is signed.

Reception service -- customers who have signed contracts sometimes visit the company again due to business needs, which further deepens their impression on the products and the company.

3, after-sales value-added

A process of service performed by a customer service person

After-sales call return visit

After sales staff visit

Inform customers of the latest product developments

Customer satisfaction survey and return visit

Customer feedback to improve the implementation process

Customer problem solving process in the process of using the product